DIVIDER2

FAQ

Can I cancel my order?

No, it’s not possible to cancel your order after purchasing.

My event can’t go on, what now?

We try to move the event that cannot continue to an alternative date. As soon as there is more news about this, ticket buyers will be informed by email.

If an event is moved and the new date is not yet known, we ask you to keep your tickets anyway. These tickets remain valid for the new date.

If the event cannot be moved to a new date within a year, ticket buyers will be refunded the amount paid.

In this we follow the legal regulation that stated that the event can be moved to a new date, within 13 months after the original date.

If you cannot attend the event on the new date you’ll be receiving an email where you’ll be able to request a refund for your order.

How and where can I buy tickets?

We strongly recommend that you only purchase tickets through our official ticket sales channels, as we cannot guarantee the authenticity of tickets purchased from unofficial resellers. The official ticket sales channel for the Netherlands is SeeTickets. Buying tickets from a third party is therefore at your own risk.

I bought tickets but I lost them/can’t find them, what now? 
First of all, check your spam mail

Can I buy tickets at the venue?

Buying tickets at the venue is only possible when the tickets are not already sold out.

Tickets via SeeTickets

If you bought your tickets through cm.com, please go to https://www.seetickets.com/nl/customerservice

Tickets via third parties

If you have bought your tickets from a third party, you will have to contact the company where you have bought your tickets. Again, we cannot guarantee the validity of tickets bought through a third party.

Can I have my tickets scanned from a mobile phone?

Yes, this is possible. Make sure that there are no cracks in your screen and you set your screen brightness high.

Corona related measures

We always follow the restrictions from the central government and the guidelines from the RIVM. Do you want to be sure that you are aware of the most current rules and/or guidelines? Then click here

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